How to Take Advantage of Not at Fault Car Hire

What could be more frustrating than being involved in an accident that wasn’t your fault and then having your main mode of transport – your everyday vehicle –damaged so that it requires repairs that could take weeks if not months to fix? How would that impact your day-to-day life if you didn’t have your vehicle?
Luckily you have plenty of rights under Australian law if the accident wasn’t your fault. Accident replacement vehicle specialists may be able to help get you back on the road in a short amount of time.
What is an accident replacement vehicle?

Accidents are an unfortunate fact of life for most drivers. And while the best-case scenario is that the accident simply results in minor superficial damage, in a lot of cases there is serious damage that means one or more of the vehicles becomes unroadworthy.

In these instances, your mode of transport could be unavailable to you for an extended period – but you’ll still need to travel around for work, school, grocery shopping and more. What’s the solution?

If you have been involved in an accident that was not your fault, an accident replacement vehicle specialist may be able to assist.

Why use an accident replacement vehicle specialist?
Reduce the inconvenience of a motor vehicle accident. By using a provider such as Compass, you’ll have access to 24/7 support and a quick response to your application. Best of all you don’t need car hire cover in your policy, you’ll be placed in a car similar to your own, where possible, and the car gets delivered to where you need it*. Compass provides a series of extra’s including tow bars, ladder racks, roof racks, lockup- tool boxes and fitted child booster or baby seats.
Arranging a replacement vehicle
You pay no security or upfront costs, however just like a normal car hire you are required to pay any tolls/fines/excesses/costs that may be applicable under the contract.
How does it work

Applying is much easier than you probably think. Please make sure you have all the pertinent details from the incident and make contact as soon as possible after the accident. If you use Compass for your replacement vehicle needs, the process is completed quickly over the phone or online with paperwork done electronically.

  • Apply: Fast application online or call 1300 135 485
  • Application reviewed: We determine your non-fault status and once approved, have you back in a car asap *
  • Delivery: We deliver and collect at a convenient place for you.*


*conditions apply.

At Compass, we’re accident replacement vehicle experts who understand the frustrations that come from not having access to a car. We take care of all the hard work for you and help reduce the inconvenience of a motor vehicle accident – so you can get back to your everyday routines.  We have been trusted by over 200,000 Australian since 2001, and have been providing a service that was at the time unheard of.. We are the most experienced Replacement Vehicle Company in the country and are here to help you when you need it most.

When you need an accident replacement vehicle, simply apply online or call 1300 135 485.

What you need to know

To allow us to recover the costs you must co-operate with Compass if asked, which may include giving evidence in legal proceedings initiated by Compass in your name. The Rental Agreement and Mandate set out your rights and obligations in full. Once you have lodged an application you will receive these documents. Please read them carefully and speak to us about anything that you would like to clarify.

Get in Touch

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.

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