How Compass Works

Accidents are an unfortunate part of vehicle ownership. We help around 30,000 people a year navigate the process of repair to get back on the road. Below are the steps you might expect on your journey with us. Compass is not a traditional car hire company. We’re a dedicated, specialist provider of accident replacement vehicles, whereby not at-fault drivers may be eligible for an accident replacement vehicle, provided the cost of the rental vehicle can be recovered from an at-fault driver or their insurer. 

1. Call

After your accident contact our 24/7 support team on 1300 135 485. The more information you have on hand, the quicker we can have you on the road. We will need:
- Your details
- Your vehicle make and model
- Details of the other party
- An accident description
- Address and telephone number of any witnesses

2. Application Assessment

Our experts assess your application to determine your non-fault status in the accident. At this stage we will send you the rental agreement and, mandate and authority to act, which we ask that you please read carefully.

Please call us on 1300 135 485 if there are any matters you would like clarified. We also can refer you to one of our preferred repairers who will  help determine the repairs required to fix your vehicle.

Find out if you are eligible.

3. Rules of Assessment

Once our specialised team have approved your application you will receive an SMS and email to confirm you can have a vehicle. If you’re at-fault, don’t worry!

We can also offer you competitively priced rental vehicles to get you back on the road quickly.

4. Vehicle Delivery

You must have read and signed the Rental Agreement and Mandate before you take delivery of the replacement car. If your car is due to be delivered and you have not yet received these documents, please call us on 1300 135 485.

Where we are satisfied that another party was at fault for the accident, we will provide you with a replacement vehicle for the period that you are not able to use your vehicle. If your vehicle is not roadworthy we will try and have you back in a vehicle on the same day you contact us.

5. We Monitor Your Vehicle Repairs

We regularly assess the progress of repairs to your vehicle and can update you on a regular basis if you require. If it’s a total loss you need to keep us informed of when you have been paid out.

6. Vehicle Collection

Once repairs to your vehicle are complete, we will contact you to arrange a time for us to collect the replacement vehicle.

You can drop it off, we can pick it up, or you can even leave it with your repairer when you collect your own vehicle.

7. After Repairs

We will send the at-fault insurer the rental invoice for your replacement vehicle. We have agreements with many insurers which means your rental bill will be paid without question.

With others we may need your further co-operation. This could on odd occasions include giving evidence in legal proceedings commenced by Compass in your name.

If you receive a car after a non-fault accident, it is important to point out that the vehicle is not free. Under the terms of our Rental Agreement and Mandate (which set out your contractual obligations in full and which you should have received at point 2), you are liable for the costs of the car hire. However, if the accident wasn’t your fault, Compass will try to recover the hire costs of the hire vehicle from the at-fault party on your behalf. To enable Compass to do this we may need your further co-operation

Please don’t hesitate to contact us if you have any questions about the process.

Am I Eligble?

Want to know if you are eligible for an accident replacement vehicle? Answer 3 quick questions to find out!

Apply for a Vehicle

If you have prepared most of your details, complete this form and we will call you to confirm your application approval. 

Get in Touch

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.

Request a Callback

Allow Cookies

Our website uses cookies to ensure you get the best experience on our website.