Compass, an accident management and vehicle hire service, is celebrating its 20th year in business. As soon as they entered the Australian market, Compass caused disruption. What started as a small family run business in Sydney in 2001, quickly grew into a much-needed service that at the time few had heard of before, but a service that many truly needed.
Their mission was simple: to reduce the inconvenience caused by motor vehicle accidents. This is achieved by efficiently providing replacement vehicles to not at fault drivers involved in a motor vehicle accident. The unique element to the business that initially caused Compass to stand out from other car hire companies is the niche market they service, providing a car to drivers who were not responsible for causing the accident.
Instead of no-fault drivers automatically being saddled with the bill for their car hire, Compass advocates for not-at-fault customers, attempting to recover the hire costs for the replacement vehicle from the responsible party instead.