Compass Teams Up with iBodyshop to Streamline Customer Experiences

Compass and iBodyshop, the leading provider of software to the collision repair industry, have joined forces to ensure an enhanced journey for all parties involved when a customer’s vehicle is repaired. The mobility solutions provider has worked with iBodyshop over the last 18 months to deliver a groundbreaking partnership that will also enhance transparency with Insurers around how long a rental vehicle is being used for.
James Frape, CEO of Compass, comments: “It has been our long-term goal to ensure that we reduce the inconvenience for all involved in the repair of a vehicle, including the Insurer. Through our partnership with iBodyshop we have taken this one step further by ensuring all dates for the length of repairs are shared between our relevant systems. This means no unnecessary phone calls to clients or repairers asking when the car will be finished. It will also ensure Insurers can be confident in the knowledge that we have the exact dates of when repairs are finished. Backed up by telematics that we have in our vehicles, we are confident it will further reduce friction between parties. We will also be kept up to date on delays of vehicles and can share this information with Insurers when required. As the platinum provider of replacement vehicles in Australia, this new relationship is part of our commitment to delivering a better experience for all, improved communication with repairers, less waiting times for customers and fewer debates with Insurers on length of hire. It’s an exciting new chapter as we continuously strive to provide an enhanced journey for all involved. Further enhancements over the next 12 months will showcase this further.”
Steve O’Brien, MD of iBodyshop comments: “I completely agree with James. Think of all the daily calls you receive from Claims Officers, Assessors, Insurer admin staff, Hire/Loan car companies and customers alike all asking the same questions: What are the booking dates? Has the job started? Is it on time? Have the dates changed? What stage of repair is the vehicle up to? Has the customer picked up the car? It goes on and on, disrupting your day. Eliminating just one of these calls would be very welcome.
At iBodyshop, we have a saying: “death by a thousand cuts.” We use this phrase to target and automate those small tasks that shops face daily. When combined, collectively they take up most of the days’ time, such as update calls. Initiatives like the Compass integration fall into this category. Given the shortage of staff and the heavy workload faced by many shops, efficiency improvements like this are urgently needed. Instead of handling phone update calls, shops can redirect their focus towards tasks that enhance customer service, increase turnover and boost profitability, whilst our systems interact.
Compass is an excellent company to collaborate with, and we eagerly anticipate phases 2 and 3 of the project, which are expected to deliver even greater efficiencies as we strive for One Touch.”

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