Navigating the ‘not my fault’ scenario: Compass Cars has you covered

We at Compass Cars understand that accidents happen, and often, it’s not your fault. That’s why we’ve been successfully serving vehicle owners across Australia since 2001, offering accident replacement vehicles and comprehensive accident management services. Whether you find yourself in a fender bender or a major collision, we’re here to support you throughout the process.

When an accident happens and it’s not your fault

We all know that accidents on the road can be sudden and unexpected. It’s reassuring to know that Compass Cars has your back, especially when the accident wasn’t your fault. Here’s how our service works when you are ‘not at fault’.

1. Get a Replacement Vehicle

After an accident, you can rely on Compass to provide you with an accident replacement vehicle promptly. It’s essential to clarify that while the vehicle isn’t free, we won’t ask for any upfront payment or security. Instead, we work on recovering the hire cost of the replacement vehicle from the at-fault party on your behalf.

2. Minimal Liability

When you choose Compass Cars, you’re not responsible for the accident-related costs upfront. Instead, you might have some liability for the hire car costs including tolls and fines. Our team is committed to trying to recover the hire costs from the at-fault party, lightening your burden.

3. Legal Action Support

In some cases, we may need to take legal action against the at-fault party to recover the hire costs. If this happens, we’ll count on your cooperation. Our aim is to ensure you’re not unfairly burdened with expenses caused by an accident that wasn’t your fault.

Our Commitment to Clarity and Service Quality

When you approach Compass Cars for our ‘not at fault’ services, you can expect transparency and quality. Here’s what you can count on:

1. Detailed Obligations

Once you reach out to us, you’ll receive a Rental Agreement and Mandate that outline your obligations in full. We encourage you to read these documents carefully and, if needed, clarify any doubts with our team before signing them.

2. Competitive Vehicle Hire

If you happen to be the at-fault party in an accident, Compass Cars offers competitively priced vehicle hire services. Since 2005, we’ve grown to become the preferred choice for accident replacement vehicles across Australia. With a fleet size and coverage that ensures immediate assistance, we’re here to support you when you need it the most.

3. Customer-Centric Approach

At Compass Cars, our customers are our top priority. We’re dedicated to providing superior quality service that combines flexibility, efficiency, and peace of mind. Your satisfaction and well-being are why we are in business.

In conclusion, when it comes to accidents that aren’t your fault, Compass Cars is the name to trust. We’re here to provide you with a replacement vehicle, work on your behalf to recover costs, and ensure that you receive the support and service quality you deserve.

Remember, when an accident happens and it’s not your fault. Compass Cars is here to navigate you through the process with care and professionalism.

Explore detailed insights on how Compass Cars supports your needs with not at fault car hire.

Get in Touch

We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.

1300 135 485

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Navigating the ‘not my fault’ scenario: Compass Cars has you covered

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