Being in a car accident is stressful—especially when it wasn’t your fault. In these situations, clearly proving you weren’t responsible is crucial to avoiding unnecessary expenses, delays and complications. At Compass, we know how important it is to get you back on the road quickly and with as little hassle as possible. That’s why we’ve created this straightforward guide to help you gather the right evidence and understand how our not-at-fault car hire service can support you—provided the at-fault driver is insured.
If it’s safe to do so, take a few clear photos of the scene—including all vehicles involved, any visible damage, road conditions, traffic signs, and number plates. Gather the other party’s details. It’s also helpful to note down the contact details of any witnesses. Having this information on hand can be useful later on when explaining what happened.
Even if the accident seems minor, it’s a good idea to report it to the police. A police report is an official record and can be a vital piece of evidence, especially when insurance companies need to determine fault. You can do this online later when it’s safe to do so. Make sure you get the report number or a copy, if possible.
It’s completely natural to feel shaken after an accident, but it’s important not to make any comments – no matter how well-intentioned, that could be interpreted as admitting fault. Keep your communication calm, factual, and to the point when speaking with the other driver, police or insurers.
After the accident, it’s important to have your vehicle assessed by a qualified repairer. A detailed report can help confirm how and where the impact occurred, supporting your version of events. If you’re working with Compass, we’ll help coordinate this as part of your not-at-fault claim process. Remember it’s your car, you should be able to take it where you want, not where the insurer dictates.
Whether your car is drivable or not after the accident, Compass can help. We provide accident replacement vehicles to eligible drivers who weren’t at fault (and where the at-fault party is insured), so you can stay mobile while your vehicle is being assessed or repaired. Our team manages the entire process—from delivery to pick-up—so you can get on with your business.
Note: Eligibility is subject to approval and the circumstances of your accident. For full details, please refer to our Terms and Conditions.
If you’re working with Compass, our team will guide you through the process. Still, it’s helpful to keep all your evidence—like photos, witness statements and the police report—on hand. If your insurer requests this information, having it ready can help keep things moving smoothly.
If there’s ever any confusion or disagreement during the process, don’t worry Compass is here to help guide you through it. Our team works closely with you to make the process as smooth as possible, especially when the at-fault driver is insured. We are not an insurance company and we act independently of them, so you can have the best outcome.
If your car has been damaged in an accident and you weren’t at fault, you may be eligible for a replacement car at no cost to you (as long as you abide by our terms and conditions). Get in touch with the Compass team today to find out how we can help you get back on the road – quickly, confidently and without the stress.
We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.
