Get in Touch
We understand how upsetting being involved in a motor vehicle accident can be. Contact Compass today and one of our friendly staff will help with any questions you may have.
Compass does offer 24/7 support via phone or email. Contact us today.
By speaking with us on the phone or applying online you agree for us to share your information with the other party and this includes the insurance companies with whom they are insured to ensure no claims are fraudulent. All our calls are recorded so that we can rely on them in future if required. If you do not wish us to do this then please advise immediately.
We have a thorough complaints procedure and we ask that if you have a complaint put it in writing within 24 hours to [email protected]. One of our customer service team will respond within 5 working days.
In most cases insurance companies co-operate with us and we will have no problem with the payment of your rental bill. However, certain insurance companies want to make life as difficult as possible for us in the hope that it will deter you from using us.
Accordingly, to allow us to recover your costs, you must co-operate with Compass if asked to do so as set out in the Mandate. On some occasions, this may include us issuing legal proceedings in your name against the at-fault party and you needing to provide evidence in support of your need for a hire car and how long you had it for. If an insurance company does start talking to you about what we may and may not do then please do contact us or speak to the company that referred you so that we can allay any concerns you may have.
If you are not happy with the rental vehicle being provided, you do have the right to look at other companies as well. However, they may charge you up front for the rental and may take a bond as security. It may also not be a suitable vehicle for your requirements.
If your vehicle is a total loss you must inform us immediately upon receiving an offer from the insurance company or your cheque. Failure to do so may deem you liable for any days we are unable to claim.
If your vehicle is registered for business then we will have to charge you the GST portion of the hire at the end. You can then recoup this on your BAS statement. Please provide your ABN in the space on the Mandate & Authority to Act.
We will send you an email advising you that the other side has paid the hire and that no liabilities are outstanding. This could take anything from 2 weeks after the end of your hire to 2 years. At any stage if you have not heard from us and would like an update please feel free to get in touch with us.
Occasionally insurance companies, or the other party will make you sign a release for the cost of your repairs. Under no circumstances are you to do this. Please liaise with Compass immediately.
