Compass, a leading provider of vehicle replacement services, and Polestar, the Swedish electric performance car brand, have announced a partnership aimed at enhancing customer experience with Compass onboarding a fleet of Polestar service loan cars for the brand to utilise around Australia.
Compass will integrate Polestar’s electric vehicles (EVs) into its national fleet, providing customers with a premium, like-for-like alternative while their vehicles are being serviced or repaired. This collaboration marks a step forward in both companies’ commitment to customer satisfaction.
Key Highlights of the Partnership:
• Sustainable mobility: Onboarding the Polestar fleet mean owners can continue to enjoy all the benefits of an EV, aligning with both companies’ sustainability goals.
• Enhanced customer experience: The seamless transition from one Polestar product to another ensures a seamless, premium experience for customers. There will also be the opportunity for customers to experience other Polestar models in the range during their replacement period.
• Nationwide availability: The partnership will roll out across Compass’s extensive network, ensuring customers nationwide can benefit from the service.
Commenting on the partnership, Compass CEO James Frape said “We are thrilled to partner with Polestar to offer its customers an exceptional and more sustainable replacement vehicle option.”
“This collaboration underscores our commitment to providing the best possible service to our OEM partners. With a same day delivery service of a branded replacement, the customer never has to worry too much about being without a vehicle for too long.”
Polestar Australia Managing Director Scott Maynard added: “Polestar cars offer a new form of electric performance. Our cars look, feel, and drive like nothing else on the road. Thanks to this partnership with Compass, our customers can continue to enjoy the Polestar experience while their vehicle is being serviced or repaired.”
“The team at Compass is now working with our new and expanded network of Polestar service partners across Australia to offer this important service to our customers.”
